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Privacy Policy

Collecting your information

Fresh Oriental collects information that can be associated with you including your name, address, telephone number, e-mail address and on-line activities.

We may use your Personal Information for purposes including dealing with enquiries, tailoring our services to your requirements and preferences, and to provide you with information about us, our goods and promotional offers.

By signing up to our "Newsletter" facility, we may contact you for the above purposes by email, telephone, post or other means. To unsubscribe, please fill in the form on our contact page and we will be happy to assist with your query. Fresh Oriental follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access.

All forms of communication may be monitored and/or recorded to protect the interests of Fresh Oriental and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures for customer service excellence.

Access rights to your personal information

To obtain a copy of your Personal Information that Fresh Oriental holds of you. Please write to us with full details to us at: 

Data Protection Officer, Fresh Oriental

25A Bilton Industrial Estate

Humber Avenue



We will require proof of identity from you prior to disclosing such information and will charge an administration fee of £10 in relation to any such requests.

Disclosure of your information

Our information may be passed to and used by all Fresh Oriental Departments and Stores within our group. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law.

Other web sites

Our web site may contain links to other web sites which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Please note that the websites to which this site may be linked may make use of their own cookies to collect information from you.

All web access to freshoriental.co.uk is recorded. The files are analysed to determine how many visitors have used our site and what web pages they look at most frequently, and from where they are located.

We use the data gathered by cookies to improve the quality of the site and our services to you.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Fresh Oriental services you can use.

We do not store credit card details, nor do we share customer details with any 3rd parties.