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Returns Policy

Returns

For any returns or refunds please contact us using the ?contact us? page

If you wish to return any item after your order has been dispatched you must contact us within 10 working days of the invoice date. Items can be exchanged or refunded provided they are unopened, in the original packaging and in resellable condition. Unfortunately, we are unable to offer refunds for any fresh vegetables, chilled or frozen items.

 

*Please note that if you return any item due to a change of mind, you are liable for any return postage costs.

 

 

Broken or damaged item

We try to ensure all parcels are well packaged but in the event that an item in your parcel is broken or damaged during transit, please contact us straight away (no longer than 10 working days of invoice date) and take a photo of the damaged item so we can investigate the cause and we will either replace or refund your item.

 

 

Incorrect or missing item

In the unlikely event that an item from you order is incorrect or missing, please contact us straight away (no longer than 10 working days of invoice date) and inform one our team which item(s) are missing. From this we will send you the correct item and we will be liable for any extra postage costs. We may also ask you to send back the incorrect item for which we will cover postage costs.

 

 

Refunds

If Fresh Oriental have to issue a refund to you due to any circumstance, this will be issued within 15 working days of the enquiry being raised. Refunds will be issued to the card that was used to pay for the original order.