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Shipping & Returns

 

DELIVERY CHARGES 送货费
       
SERVICE 服务 ORDER 订购 LOCAL DELIVERY 本地投递 NON LOCAL DELIVERY (< 30kg orders) 全国快递费
24 hours 小时 < £20 £7.00 £7.00
£20 - £30 £4.00 £7.00
£30 - £60 Free 免费 £7.00
> £60 Free 免费 Free 免费
48 hours 小时 < £60   £6.00
> £60   Free 免费
Next day before 12 noon 次日递十二点之前到 All 全 £10.00 £10.00

 

ALL NON-LOCAL DELIVERY OF FROZEN GOODS WILL INCLUDE A £3 SURCHARGE ADDED TO THE DELIVERY TOTAL.

NO SURCHARGE IS ADDED IF THE ORDER IS £60 OR MORE.

ALL LOCAL (within 4 miles of CV1 1DL or B29 6BD) DELIVERY OF FROZEN GOODS DO NOT INCLUDE A SURCHARGE.

PLEASE ENSURE YOU ARE AVAILABLE TO COLLECT YOUR FROZEN DELIVERY AS FRESH ORIENTAL WILL NOT BE LIABLE FOR ANY DEFECTIVE FROZEN GOODS FOLLOWING 'REFUSAL OF COLLECTION' OR 'NOT AVAILABLE TO COLLECT' UPON DELIVERY.

FROZEN ITEMS CANNOT BE RETURNED

 

Fresh Oriental work with Parcel Force depending on the time of delivery.

Once you have placed an order you will receive a confirmation of your order. You will receive further emails when your order is being processed and when it has been dispatched.

We aim to dispatch all orders within 24 hours. Orders should be placed before 3pm to receive a next working day dispatch.

Unfortunately, Parcelforce do not operate a collection service over the weekend. Therefore, parcels are only dispatched from our warehouse during weekdays only. 

If you are unhappy with any goods you have received, please send us an email to freshorientalltd@gmail.com and our friendly customer service team will be there to help resolve any issues. 

 

Note:

Local delivery (within 4 miles of the CV1 1DL or B29 6BD - stores where stock is dispatched from): as we use our own delivery system we can be more flexible and reduce deliver costs to our customers.

However, for non-local deliveries and orders under £20, we will use a courier (Parcel Force).

Delivery times are from the time of dispatch.

Cost of delivery will automatically be calculated and added to your basket when you checkout as it is based on weight.

If in the unlikely event you have a query with your order, please contact us before delivery has been dispatched so we can rectify.

Currently we do not deliver to outside of the UK but will look to develop this for the future.